Incident : Data Breach

TIC451251223

Exposure Impact

Title: Ticketmaster Data Breach

Description: Ticketmaster, a company that sells tickets for events, revealed that there was a data breach that resulted in the exposure of payment and personal customer information. Hackers gained access to consumers' names, addresses, email addresses, phone numbers, payment information, and Ticketmaster login credentials. The company claims that malicious code was put by attackers on a customer assistance product hosted by an outside third party, Inbenta Technologies. Hackers gained access to a third-party customer support chat application that was installed on the UK website to obtain payment and personal information from ticket buyers.

Type: Data Breach

Attack Vector: Third-party customer support chat application

Vulnerability Exploited: Malicious code injection

Motivation: Data theft

Incident : Data Breach

TIC001071824

Exposure Impact

Title: Ticketmaster Data Breach

Description: Ticketmaster experienced a significant security breach where criminal hackers claimed to have stolen data from 560 million people. The attackers exploited vulnerabilities in cloud storage services and lacked multi-factor authentication. They threatened to leak 170,000 ticket barcodes and demanded a $2 million ransom. Although the claims may be dubious, the breach exposes emails, phone numbers, encrypted credit card data, and other personal information, leading to a loss of trust and potential financial and reputational damage for affected customers and the company itself.

Type: Data Breach

Attack Vector: Exploitation of vulnerabilities in cloud storage services

Vulnerability Exploited: Lack of multi-factor authentication

Threat Actor: Criminal Hackers

Motivation: Financial Gain

Incident : Data Breach

TIC305060925

Exposure Impact

Title: Ticketmaster Data Breach by Arkana Security Group

Description: Arkana Security Group claims to have successfully gained access to Ticketmaster’s database infrastructure and exfiltrated massive volumes of sensitive customer data, affecting millions of users worldwide.

Type: Data Breach

Attack Vector: SQL injection vulnerabilitiesInsider access mechanismsZero-day vulnerabilities

Vulnerability Exploited: REST API endpointsGraphQL interfacesWeb application stack

Threat Actor: Arkana Security Group

Motivation: Financial gain through selling data on dark web marketplaces

Incident : Data Breach

TIC555072725

Exposure Impact

Title: Ticketmaster Data Breach

Description: The Vermont Office of the Attorney General reported a data breach incident involving Ticketmaster on July 5, 2024. The unauthorized access occurred between April 2, 2024, and May 18, 2024, potentially affecting personal information such as names and basic contact information, though the exact number of individuals affected is unknown.

Date Detected: 2024-05-18

Date Publicly Disclosed: 2024-07-05

Type: Data Breach

Incident : Data Breach

TIC1823618112425

Exposure Impact

Title: Snowflake Data Breach (2024) and Cascading Impact on Ticketmaster

Description: In early 2024, attackers exploited weak credentials and excessive permissions in Snowflake, Inc.'s cloud environment to bypass perimeter defenses. They pivoted laterally into multiple customer environments (e.g., AT&T, Santander Bank, Ticketmaster) and exfiltrated large volumes of sensitive data. Ticketmaster, a Snowflake customer, suffered a breach of 1.3 TB of data affecting 560 million individuals, exposing personally identifiable information (PII) and triggering lawsuits. The incident highlighted systemic risks in cloud security, including misconfigurations, over-privileged identities, and exposed APIs, underscoring the need for integrated defenses like Cloud Native Application Protection Platforms (CNAPP), Zero Trust, and continuous compliance.

Date Detected: early 2024

Type: Data Breach

Attack Vector: Credential StuffingExcessive PermissionsIdentity-Based AttackLateral Movement via Cloud Environment

Vulnerability Exploited: Weak/Stolen CredentialsOver-Privileged AccountsLack of Multi-Factor Authentication (MFA)Misconfigured Cloud Identity and Access Management (IAM)

Motivation: Data TheftFinancial Gain (Potential Dark Web Sale)Disruption

Incident : Data Breach TIC451251223

Entity Name: Ticketmaster

Entity Type: Company

Industry: Ticketing and Event Management

Location: UK

Incident : Data Breach TIC001071824

Entity Name: Ticketmaster

Entity Type: Company

Industry: Entertainment

Customers Affected: 560000000

Incident : Data Breach TIC305060925

Entity Name: Ticketmaster

Entity Type: Entertainment

Industry: Entertainment

Location: Worldwide

Size: Millions of users

Customers Affected: Millions

Incident : Data Breach TIC555072725

Entity Name: Ticketmaster

Entity Type: Company

Industry: Entertainment

Incident : Data Breach TIC1823618112425

Entity Name: Snowflake, Inc.

Entity Type: Cloud Data Platform Provider

Industry: Technology/Cloud Computing

Location: Global (HQ: Bozeman, Montana, USA)

Size: Enterprise

Customers Affected: Multiple (including AT&T, Santander Bank, Ticketmaster)

Incident : Data Breach TIC1823618112425

Entity Name: Ticketmaster

Entity Type: Subsidiary of Live Nation Entertainment

Industry: Entertainment/Ticketing

Location: Global (HQ: Beverly Hills, California, USA)

Size: Enterprise

Customers Affected: 560 million individuals

Incident : Data Breach TIC1823618112425

Entity Name: AT&T

Entity Type: Telecommunications

Industry: Telecom

Location: Global (HQ: Dallas, Texas, USA)

Size: Enterprise

Incident : Data Breach TIC1823618112425

Entity Name: Santander Bank

Entity Type: Financial Institution

Industry: Banking/Finance

Location: Global (HQ: Madrid, Spain)

Size: Enterprise

Incident : Data Breach TIC305060925

Remediation Measures: Implement database activity monitoringImplement privileged access management (PAM) solutionsImplement zero-trust architecture principles

Enhanced Monitoring: Real-time threat monitoring capabilities

Incident : Data Breach TIC451251223

Type of Data Compromised: Personal information, Payment information

Incident : Data Breach TIC001071824

Type of Data Compromised: Emails, Phone numbers, Encrypted credit card data, Other personal information

Number of Records Exposed: 560000000

Sensitivity of Data: High

Data Encryption: ['Encrypted Credit Card Data']

Personally Identifiable Information: EmailsPhone Numbers

Incident : Data Breach TIC305060925

Type of Data Compromised: Pii, Financial transaction records, Behavioral analytics data, Customer account credentials, Encrypted payment card information, Transaction histories, Geolocation data, Purchase patterns, Customer support interactions, Business intelligence, Venue partnerships, Artist contractual information, Internal fraud detection algorithms

Sensitivity of Data: High

Data Exfiltration: DNS tunnelingHTTPS-based covert channels

Data Encryption: ['Encrypted payment card information']

File Types Exposed: SQL databasesCustomer account credentialsTransaction histories

Personally Identifiable Information: Yes

Incident : Data Breach TIC555072725

Type of Data Compromised: Names, Basic contact information

Personally Identifiable Information: namesbasic contact information

Incident : Data Breach TIC1823618112425

Type of Data Compromised: Pii, Customer names, Contact details, Transaction histories (implied), Marketing analytics

Number of Records Exposed: 560 million (Ticketmaster alone)

Sensitivity of Data: High

Data Exfiltration: 1.3 terabytes (Ticketmaster)

Personally Identifiable Information: Yes (names, emails, addresses, phone numbers, etc.)

Incident : Data Breach TIC001071824

Ransom Demanded: 2000000

Data Exfiltration: True

Incident : Data Breach TIC1823618112425

Data Exfiltration: Yes (1.3 TB from Ticketmaster)

Incident : Data Breach TIC1823618112425

Legal Actions: Class-Action Lawsuits (Ticketmaster),

Incident : Data Breach TIC305060925

Lessons Learned: Need for enhanced database encryption, Implementation of multi-factor authentication (MFA), Regular penetration testing, Vulnerability assessments, Incident response planning

Incident : Data Breach TIC1823618112425

Lessons Learned: Identity is the new infrastructure in cloud environments; compromised credentials can bypass traditional defenses., Third-party cloud platforms extend the attack surface; their security gaps become your risk., Lateral movement in cloud ecosystems can escalate a single breach into a multi-tenant disaster., Misconfigurations, over-privileged identities, and exposed APIs are root causes of most cloud breaches., Traditional 'deploy-then-secure' models fail in dynamic cloud environments; security must be integrated by design., Visibility and enforcement must match the speed of cloud adoption to prevent attack paths from becoming actionable., Zero Trust is no longer optional—it is essential to limit lateral movement post-compromise., Regulatory and insurance expectations are shifting from compliance checks to continuous proof of security posture.

Incident : Data Breach TIC305060925

Recommendations: Implement database activity monitoring, Implement privileged access management (PAM) solutions, Implement zero-trust architecture principles, Regular penetration testing, Vulnerability assessments, Incident response planningImplement database activity monitoring, Implement privileged access management (PAM) solutions, Implement zero-trust architecture principles, Regular penetration testing, Vulnerability assessments, Incident response planningImplement database activity monitoring, Implement privileged access management (PAM) solutions, Implement zero-trust architecture principles, Regular penetration testing, Vulnerability assessments, Incident response planningImplement database activity monitoring, Implement privileged access management (PAM) solutions, Implement zero-trust architecture principles, Regular penetration testing, Vulnerability assessments, Incident response planningImplement database activity monitoring, Implement privileged access management (PAM) solutions, Implement zero-trust architecture principles, Regular penetration testing, Vulnerability assessments, Incident response planningImplement database activity monitoring, Implement privileged access management (PAM) solutions, Implement zero-trust architecture principles, Regular penetration testing, Vulnerability assessments, Incident response planning

Incident : Data Breach TIC1823618112425

Recommendations: Adopt a **Cloud Native Application Protection Platform (CNAPP)** to unify posture, workload, and identity analytics., Implement **Zero Trust Architecture** with strict least-privilege access and continuous authentication., Enforce **Multi-Factor Authentication (MFA)** for all cloud accounts, especially high-privilege roles., Conduct **continuous posture evaluations** to anticipate attack paths before they are exploited., Treat **API security as a frontline defense**, not an afterthought (e.g., API gateways, runtime protection)., Apply **microsegmentation** to limit lateral movement within cloud environments., Partner with **managed security providers** to address scale and signal-to-noise challenges., Shift from **point solutions** to **integrated security architectures** that correlate risks across posture, identity, and runtime., Prioritize **security-by-design** in cloud deployments, embedding controls from the outset., Prepare for **regulatory scrutiny** by maintaining continuous compliance evidence (e.g., automated audits, logging).Adopt a **Cloud Native Application Protection Platform (CNAPP)** to unify posture, workload, and identity analytics., Implement **Zero Trust Architecture** with strict least-privilege access and continuous authentication., Enforce **Multi-Factor Authentication (MFA)** for all cloud accounts, especially high-privilege roles., Conduct **continuous posture evaluations** to anticipate attack paths before they are exploited., Treat **API security as a frontline defense**, not an afterthought (e.g., API gateways, runtime protection)., Apply **microsegmentation** to limit lateral movement within cloud environments., Partner with **managed security providers** to address scale and signal-to-noise challenges., Shift from **point solutions** to **integrated security architectures** that correlate risks across posture, identity, and runtime., Prioritize **security-by-design** in cloud deployments, embedding controls from the outset., Prepare for **regulatory scrutiny** by maintaining continuous compliance evidence (e.g., automated audits, logging).Adopt a **Cloud Native Application Protection Platform (CNAPP)** to unify posture, workload, and identity analytics., Implement **Zero Trust Architecture** with strict least-privilege access and continuous authentication., Enforce **Multi-Factor Authentication (MFA)** for all cloud accounts, especially high-privilege roles., Conduct **continuous posture evaluations** to anticipate attack paths before they are exploited., Treat **API security as a frontline defense**, not an afterthought (e.g., API gateways, runtime protection)., Apply **microsegmentation** to limit lateral movement within cloud environments., Partner with **managed security providers** to address scale and signal-to-noise challenges., Shift from **point solutions** to **integrated security architectures** that correlate risks across posture, identity, and runtime., Prioritize **security-by-design** in cloud deployments, embedding controls from the outset., Prepare for **regulatory scrutiny** by maintaining continuous compliance evidence (e.g., automated audits, logging).Adopt a **Cloud Native Application Protection Platform (CNAPP)** to unify posture, workload, and identity analytics., Implement **Zero Trust Architecture** with strict least-privilege access and continuous authentication., Enforce **Multi-Factor Authentication (MFA)** for all cloud accounts, especially high-privilege roles., Conduct **continuous posture evaluations** to anticipate attack paths before they are exploited., Treat **API security as a frontline defense**, not an afterthought (e.g., API gateways, runtime protection)., Apply **microsegmentation** to limit lateral movement within cloud environments., Partner with **managed security providers** to address scale and signal-to-noise challenges., Shift from **point solutions** to **integrated security architectures** that correlate risks across posture, identity, and runtime., Prioritize **security-by-design** in cloud deployments, embedding controls from the outset., Prepare for **regulatory scrutiny** by maintaining continuous compliance evidence (e.g., automated audits, logging).Adopt a **Cloud Native Application Protection Platform (CNAPP)** to unify posture, workload, and identity analytics., Implement **Zero Trust Architecture** with strict least-privilege access and continuous authentication., Enforce **Multi-Factor Authentication (MFA)** for all cloud accounts, especially high-privilege roles., Conduct **continuous posture evaluations** to anticipate attack paths before they are exploited., Treat **API security as a frontline defense**, not an afterthought (e.g., API gateways, runtime protection)., Apply **microsegmentation** to limit lateral movement within cloud environments., Partner with **managed security providers** to address scale and signal-to-noise challenges., Shift from **point solutions** to **integrated security architectures** that correlate risks across posture, identity, and runtime., Prioritize **security-by-design** in cloud deployments, embedding controls from the outset., Prepare for **regulatory scrutiny** by maintaining continuous compliance evidence (e.g., automated audits, logging).Adopt a **Cloud Native Application Protection Platform (CNAPP)** to unify posture, workload, and identity analytics., Implement **Zero Trust Architecture** with strict least-privilege access and continuous authentication., Enforce **Multi-Factor Authentication (MFA)** for all cloud accounts, especially high-privilege roles., Conduct **continuous posture evaluations** to anticipate attack paths before they are exploited., Treat **API security as a frontline defense**, not an afterthought (e.g., API gateways, runtime protection)., Apply **microsegmentation** to limit lateral movement within cloud environments., Partner with **managed security providers** to address scale and signal-to-noise challenges., Shift from **point solutions** to **integrated security architectures** that correlate risks across posture, identity, and runtime., Prioritize **security-by-design** in cloud deployments, embedding controls from the outset., Prepare for **regulatory scrutiny** by maintaining continuous compliance evidence (e.g., automated audits, logging).Adopt a **Cloud Native Application Protection Platform (CNAPP)** to unify posture, workload, and identity analytics., Implement **Zero Trust Architecture** with strict least-privilege access and continuous authentication., Enforce **Multi-Factor Authentication (MFA)** for all cloud accounts, especially high-privilege roles., Conduct **continuous posture evaluations** to anticipate attack paths before they are exploited., Treat **API security as a frontline defense**, not an afterthought (e.g., API gateways, runtime protection)., Apply **microsegmentation** to limit lateral movement within cloud environments., Partner with **managed security providers** to address scale and signal-to-noise challenges., Shift from **point solutions** to **integrated security architectures** that correlate risks across posture, identity, and runtime., Prioritize **security-by-design** in cloud deployments, embedding controls from the outset., Prepare for **regulatory scrutiny** by maintaining continuous compliance evidence (e.g., automated audits, logging).Adopt a **Cloud Native Application Protection Platform (CNAPP)** to unify posture, workload, and identity analytics., Implement **Zero Trust Architecture** with strict least-privilege access and continuous authentication., Enforce **Multi-Factor Authentication (MFA)** for all cloud accounts, especially high-privilege roles., Conduct **continuous posture evaluations** to anticipate attack paths before they are exploited., Treat **API security as a frontline defense**, not an afterthought (e.g., API gateways, runtime protection)., Apply **microsegmentation** to limit lateral movement within cloud environments., Partner with **managed security providers** to address scale and signal-to-noise challenges., Shift from **point solutions** to **integrated security architectures** that correlate risks across posture, identity, and runtime., Prioritize **security-by-design** in cloud deployments, embedding controls from the outset., Prepare for **regulatory scrutiny** by maintaining continuous compliance evidence (e.g., automated audits, logging).Adopt a **Cloud Native Application Protection Platform (CNAPP)** to unify posture, workload, and identity analytics., Implement **Zero Trust Architecture** with strict least-privilege access and continuous authentication., Enforce **Multi-Factor Authentication (MFA)** for all cloud accounts, especially high-privilege roles., Conduct **continuous posture evaluations** to anticipate attack paths before they are exploited., Treat **API security as a frontline defense**, not an afterthought (e.g., API gateways, runtime protection)., Apply **microsegmentation** to limit lateral movement within cloud environments., Partner with **managed security providers** to address scale and signal-to-noise challenges., Shift from **point solutions** to **integrated security architectures** that correlate risks across posture, identity, and runtime., Prioritize **security-by-design** in cloud deployments, embedding controls from the outset., Prepare for **regulatory scrutiny** by maintaining continuous compliance evidence (e.g., automated audits, logging).Adopt a **Cloud Native Application Protection Platform (CNAPP)** to unify posture, workload, and identity analytics., Implement **Zero Trust Architecture** with strict least-privilege access and continuous authentication., Enforce **Multi-Factor Authentication (MFA)** for all cloud accounts, especially high-privilege roles., Conduct **continuous posture evaluations** to anticipate attack paths before they are exploited., Treat **API security as a frontline defense**, not an afterthought (e.g., API gateways, runtime protection)., Apply **microsegmentation** to limit lateral movement within cloud environments., Partner with **managed security providers** to address scale and signal-to-noise challenges., Shift from **point solutions** to **integrated security architectures** that correlate risks across posture, identity, and runtime., Prioritize **security-by-design** in cloud deployments, embedding controls from the outset., Prepare for **regulatory scrutiny** by maintaining continuous compliance evidence (e.g., automated audits, logging).

Incident : Data Breach TIC305060925

Source: HackManac post shared on X Report

Incident : Data Breach TIC555072725

Source: Vermont Office of the Attorney General

Date Accessed: 2024-07-05

Incident : Data Breach TIC1823618112425

Source: T-Systems (Article)

Incident : Data Breach TIC1823618112425

Source: Shutterstock (Image Credit: Kjetil Kolbjornsrud)

Incident : Data Breach TIC1823618112425

Investigation Status: Ongoing (lawsuits pending; no public resolution announced)

Incident : Data Breach TIC1823618112425

Customer Advisories: Ticketmaster notified affected customers; lawsuits filed

Incident : Data Breach TIC451251223

Entry Point: Third-party customer support chat application

Incident : Data Breach TIC305060925

Entry Point: Sql Injection Vulnerabilities, Insider Access Mechanisms,

Reconnaissance Period: Extended

Backdoors Established: Yes

High Value Targets: Customer Data, Business Intelligence, Internal Fraud Detection Algorithms,

Data Sold on Dark Web: Customer Data, Business Intelligence, Internal Fraud Detection Algorithms,

Incident : Data Breach TIC1823618112425

Entry Point: Compromised Snowflake credentials (weak/stolen)

High Value Targets: Customer Databases (E.G., Ticketmaster), Marketing/Analytics Data,

Data Sold on Dark Web: Customer Databases (E.G., Ticketmaster), Marketing/Analytics Data,

Incident : Data Breach TIC001071824

Root Causes: Lack Of Multi-Factor Authentication, Vulnerabilities In Cloud Storage Services,

Incident : Data Breach TIC305060925

Root Causes: Sql Injection Vulnerabilities, Insider Access Mechanisms, Zero-Day Vulnerabilities, Lack Of Sufficient Security Measures,

Corrective Actions: Implement Database Activity Monitoring, Implement Privileged Access Management (Pam) Solutions, Implement Zero-Trust Architecture Principles,

Incident : Data Breach TIC1823618112425

Root Causes: Weak Or Stolen Credentials In Snowflake Accounts., Excessive Permissions Granted To User Accounts (Lack Of Least-Privilege Principle)., Lack Of Mfa Or Robust Identity Protection Mechanisms., Misconfigured Cloud Iam Policies Enabling Lateral Movement., Over-Reliance On Perimeter Defenses In A Cloud Environment Where Identity Is The Perimeter., Third-Party Risk Management Gaps (Snowflake’S Security Posture Impacted Customers)., Dynamic Cloud Environments Outpacing Governance And Visibility Tools.,

Corrective Actions: Snowflake: Enforced Mfa For All Accounts, Audited Customer Permissions, And Enhanced Monitoring (Implied)., Ticketmaster: Likely Implemented Stricter Access Controls And Data Encryption (Not Detailed)., Industry-Wide Push Toward Cnapp Adoption And Zero Trust Frameworks., Increased Regulatory And Board-Level Demand For Continuous Cloud Security Assurance.,